Manpower wins 2002 award for Excellence
In Call Centre Training And Education

Manpower has won a prestigious contact centre industry award at the 2002 Call Centre Management Association's (CCMA) annual awards.

The CCMA recognise individuals working to make their call centres great places to work and shining examples of excellent customer service. Manpower has been recognised for delivering outstanding high quality staff training and development programmes across its contact centre business in the UK.

Contact Centre Recruitment and Training Magazine (CCRT) is one of the official sponsors of the awards. CCRT nominated Manpower for this year's 'special award for excellence in call centre training and education'. As they were so impressed with Manpower's training and educational programme during their visit to our Borders Contact Centre in Selkirk to write a feature on the Centre in the March 2002 magazine issue.

Manpower is one of the UK's leading providers of total solutions for contact centres. We work in partnership with business, governmental bodies and unions to maximise the economic and social impact of contact centres - bringing best practice experience to providing facilities, recruiting and managing staff, supplying and managing IT operations and driving client business planning.

Manpower's unique combination of experience and resources provides imaginative 'end-to-end' contact centre solutions, adding value to client's businesses by improving quality and reducing cost in contact centre environments.

Collecting the award, Callum Houston, Contact Centre Director of Manpower's newest state of the art multimedia 290 seat contact centre in the Scottish Borders said: "We are delighted to receive such a prominent industry award. We recognise that people are critical to our success in running effective contact centres, which is why we invest so much in innovative training and educational programmes. This enables us to deliver outstanding customer service".

We at Manpower are pleased to support the industry's biggest global on-line event for training - Global Training Week. The week is packed full of articles, case studies, tips, a webinar, research findings and much more! As a supporter and contributor of this great event we invite you to join us during this event from the comfort of your office. And it's FREE! To find out more, visit the events section of ContactCenterWorld.com or click here