>> Insourcing/Outsourcing
>> End to end solutions
>> Bureau Management
>> HR Management
>> Health Check/Scoping
>> Staff Training
>> Recruitment
>> Manpower Borders Contact Centre - Selkirk
>>>> Further information

Contact Centre Solutions is a specialist division of Manpower providing a complete contact centre service. We can provide the best people, the latest technology, operational expertise, effective CRM, positive working environments and in-depth brand management.

Working in partnership with our clients we develop solutions to meet and exceed objectives.

Our Services

Insourcing/Outsourcing
One of the biggest decisions to be made if you run a contact centre operation, is whether to keep the facility in house, or contract out to a Business Partner. Manpower Contact Centre Solutions provide a range of services, which can be tailored to suit a variety of circumstances:

• Enhance, or restructure existing operations - from providing a health-check to bringing in a new team.
• employ teams and individuals to work within your company, or transfer operations to one of our own centres.
• set up and run an entirely new operation, from recruitment and training to building the centre itself and installing the latest in eCRM technology.

End to end solutions
If it makes sense to outsource your contact centre operation, or create a new one from scratch, Manpower Contact Centre Solutions will handle the entire process for you.

We run a number of major contracts around the country and the recent opening of our new Selkirk Contact Centre in the Scottish Borders shows how effective the total outsourcing option can be. Many major companies can testify to the commercial benefits of working in partnership with us.

Bureau Management
Whenever you need additional contact centre capacity, due to extra demand or marketing campaigns, our bureau service provides a simple way to add to your existing team.

We can supply short term solutions on a flexible basis and have the project management expertise to provide a seamless solution within short timescales.

HR Management
Manpower Contact Centre Solutions offer a range of HR solutions to suit your business. Recruitment, training and development, contracts, pay process, productivity management and production plan delivery can all be managed by Manpower Contact Centre Solutions on your behalf. We're able to help you with candidate assessment, staff retention benefits, transition management and a variety of other HR issues.

Whatever level of service you choose, we can give you the flexibility to respond quickly to change. You maintain a roster of high quality staff without the administrative and financial headaches of being an employer.

Health Check/Scoping
We have developed a unique system that helps us to analyse the health of any existing operations to identify the areas that need to be developed. We take an in-depth look at your technology, business practices, training issues and people procedures. After a thorough assessment of your business and its aspirations, we will outline how we can add value to your contact centre operation.

Staff Training
Quality training improves the service your customer receives and, with transferable skills, also benefits Contact Centre staff. That is why we ensure that our training programmes enable all staff to maximise their abilities.

Our facilities are unrivalled. Teleskill, our in-house training tool, measures vital Contact Centre skills, such as active listening, verbal reasoning and decision-making.

Manpower staff can also take an NVQ in Call/Contact Centre Operations, while our unique Global Learning Centre helps them develop their skills throughout their career. Whether you would like us to train existing personnel, or supply people to you, we make sure that the highest skill levels are attained. Manpower Contact Centre Solutions ensures that the voice of your company is clear and professional, providing solutions to all your call centre problems.

Recruitment
If you have an existing contact centre and need to recruit temporary or full time staff, we can quickly supply you with experienced well trained people whenever you need them. Everyone is skill assessed and referenced so you can be confident that we will provide staff you can trust who have exactly the right skills and experience you need.

Manpower Borders Contact Centre - Selkirk
Manpower's Borders Contact Centre in Selkirk is a prime example of our investment and commitment to innovative training and education programmes. We recently won the CCMA award for excellence in Call Centre training and education.

Further information
If you would like more information about Manpower Contact Centre Solutions and the services we offer please contact us:

Telephone: 01750 724 613
Email: Select Contact Centre Solutions from the Contact Us page.