A solution so advanced it increases customer satisfaction by reducing your workload.

>> Details about the people at Selkirk
>> Details about the work environment at Selkirk
>> Details about the technology at Selkirk
>> Details about the support team at Selkirk
>> Details about the partnership at Selkirk
>> Further information

All of Manpower's expertise has gone into creating our brand new 21,000 sq ft Borders Contact Centre at Selkirk and we've made sure it offers the very latest of everything. The latest thinking, training, technology and facilities. We're confident that, if you had the time and resources to create the Contact Centre that's exactly right for your business, you'd create a Centre just like Selkirk. We've thought of everything - from how to find and train the right people all the way through to the practical, day-to-day issues that make a successful Contact Centre tick.

The people
Making sure you employ the right people is the single most important factor when running a successful Contact Centre. Because of our Manpower background, we have built up a great deal of recruitment expertise specific to this industry. Teleskill is our in-house assessment tool which concentrates on the skills required to deal with customers over the telephone. We take our people's training seriously too - it's an ongoing feature of life at every level within the Centre.

The work environment
We joined up with specialist partners IMS and Planscape to create a comfortable work environment. This is important because the quality of the work environment has been found to be a major factor in a staff turnover levels throughout the Contact Centre industry. At the Manpower Borders Contact Centre work environment is a reason to join, not a reason to leave.

The technology
Aspect provide the ACD solution, IBM provide the desktop hardware and BT Ignite are behind our eCRM platform and systems integration. We have created an IT infrastructure which is best of breed and that meets the needs of a busy Contact Centre. Everything is in place to make the experience for your customers as effortless as picking up the phone.

The support team
In any Contact Centre, the support team is a vital component. In one as advanced as our Borders Contact Centre in Selkirk, that's doubly true. Here, we have teams of professional support staff across IT, HR, Planning and Resourcing, eWorkforce Management, Reception and Facilities Management. Full-trained and highly professional, this team is responsible for keeping the Centre running smoothly and efficiently.

The partnership
When we run a Contact Centre for a company, as far as its customers are concerned we become that company. That's why a close partnership is key to getting the service right. With every new client we start by doing our homework. We learn their business inside out - their products and services, their corporate personality, their typical customer. Then, of course, we make sure that our staff are trained to understand and live your brand. The partnership then continues through regular meetings - they're a chance for you to keep us abreast of changes in your business and review performance levels in line with our service level agreement.

Further information
If you would like more information about Manpower Contact Centre Solutions and the services we offer please contact us:

Telephone: 01750 724 613
Email: Select Contact Centre Solutions from the Contact Us page.