Regional Service Manager

Undisclosed Company
Warwickshire, Nuneaton
£45000 - £50000 per annum
30 Nov 2016
14 Dec 2016
Manpower UK
Job Type
Manpower are currently recruiting for a Regional Service Manager, carrying out the following role;

To work collaboratively with other regional and corporate functions to ensure a cohesive approach to customer delivery, installation and after sales services.
To ensure that customer requirements are achieved through effective:-
* Transport planning and delivery of products
* Project management and Installation of products
* Post installation and repair services where corrective action is required To manage, lead, mentor and motivate transport and planning colleagues, field based engineers and technicians and a small administration team across regional branches and customer sites to deliver, install and provide post installation services in line with corporate and regional performance standards, cost control and customer expectations.

The main responsibilities will be to build constructive customer relationships through effective communication and liaison both internally and externally and to ensure that all installations are delivered and completed on time and in full.
The role is reporting to the Regional Director on a weekly/ monthly basis as required to highlight performance and improvement opportunities

The successful candidate to this role will be able to demonstrate the following;

Essential: * Degree or relevant professional qualification
Desirable: * Qualified Appointed Person (AP) or similar Work Experience Essential: * Experience of operating at a senior level within a relevant industry.
* Experience in managing multi-skilled project teams, transport delivery and field service teams.
* Experience of installation management and management of associated installation teams.
* A good level of experience in a portable accommodation business.
* Experience of the construction business. Specialist
Essential :
* Experience of delivering results against operational, service, quality, safety and cost targets * Experience in managing and controlling costs * Experience of establishing and developing constructive customer relationships * H&S, compliance and relevant legislative knowledge
* Understanding of Logistics management
* Relevant legislative knowledge (Transport, Health & Safety, Construction site) Desirable: * Knowledge and experience of Project Management
* Demonstrated ability of constantly striving for continuous improvement to processes, services etc Interpersonal Skills
Essential: * Strong customer service focus
* Relationship/Stakeholder management
* Excellent oral and written communication skills * Demonstrable skills in leading and motivating others.
* Proven ability to work as part of a wider team in order to deliver organisational excellence.
* Proven decision making ability.
Desirable: * Experience of multi-skilled team management and development. * Welcomes and embraces change and has demonstrated ability to lead the team through change. * Full driving licence is essential. * Overnight stays will likely be required on occasion. Must have a flexible approach to working hours as there may be a need to work outside the 'standard' working hours inclusive of weekends.

More jobs like this