Fraud Agent - Edinburgh

6 days left

Recruiter
Undisclosed Company
Location
Edinburgh
Salary
£8.68 per hour
Posted
30 Nov 2016
Closes
14 Dec 2016
Ref
rbtffa
Contact
Manpower UK
Job Type
Permanent
Hours
Full-time
Position Fraud Agent - Shifts
Location Edinburgh
Salary£8.68 plus shift incriments
Start 12th December 2016

We are currently seeking Fraud Agents in Edinburgh this will be an ongoing temp position with a view to going permanent (working shifts, times and adjustable pay below), we are looking for friendly outgoing people who have good problem solving skills as well as great communication and Tech savvy abilities, having banking experience is desired but they are happy with people coming from a call centre backgrounds or various positions that would have transferrable skills towards this role.

Candidates MUST to be able to start by 12/12/2016 and would need to available to attend an assessment day if possible ASAP,

Shifts will be Monday - Friday 9-5 during the first 2 weeks training, after this working patterns are fixed and you will have 2 days off in a row. Working hours will be between 6am and midnight. As we are a 24/7 Customer Contact Centre, your working hours would include Bank Holidays. Your shift is likely to include a Saturday or Sunday shift. Pay is £8.68 from 8am to 8pm then an extra 96p for hours from 8pm to 10pm and 6am to 8am, then an extra £2.41 from 10pm to 6am.
If successful, you will be joining one of our specialist telephony teams within Fraud & Chargeback Operations,

Requirements of the role:
*Excellent customer service skills and a drive to deliver excellent service on every call.
*Excellent communication skills, with the ability to engage the customer and be confident in supporting the customer in potentially distressing circumstances.
*Organisational and time keeping skills with the ability to work well as part of a team.
*Good computer skills and the ability to operate effectively between several systems simultaneously.
*An ability to identify and take ownership of customer complaints, providing a fair outcome to restore the customer's trust and ensuring that complaints are dealt with by the appropriate experts.
*The ability to follow correct procedures to comply with internal and external testing and quality monitoring.

Please apply today if you are able to attend assessment the following day and are able to start on 12/12

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