Trainee Field Service Engineer - Lancashire

Undisclosed Company
Wigan, Greater Manchester
£14500 per annum + £18000 when fully trained
30 Nov 2016
28 Dec 2016
Manpower UK
Job Type
Trainee (Field Based) Service Engineer
Start Date: ASAP
Location: Lancashire Area
Contract: Full time
Salary: £14,500 - Increases up to £18,000 when fully trained
Other: Company Vehicle, 28 days Annual Leave

Our company is looking for trainee field based service engineers working in the Lancashire Area repairing hardware on PC's, laptops, tablets and on some office equipment i.e. small laser printers initially. All calls have scripted work instructions initially for the new trainee with full technical support and backup. The right candidate will be trained on more complex networked multi-functional devices, printers, for both laser and solid ink products across the area as their skills progress. Our company offer a Managed Customer Service Support network for two blue chip companies across the UK and require engineers for an expanding contract within both companies.
Field working and Customer Service experience is preferable along with a good working knowledge of PC hardware, BIOS, etc but not essential.
Candidates must possess excellent communication skills including verbal, written, and telephone etiquette. Be able to follow policies and procedures, demonstrate the ability to work well with a minimal amount of supervision and work with a well-established team of field based engineers.
A good knowledge of Windows 7, OS and Microsoft Office Word, Excel are preferable. Reporting to the Area Service Delivery Manager, ensuring set performance levels are maintain on a Personal, Team, Area level, examples Call Response Delivery, Productivity, Service Call updates and Inventory returns process followed.

Desired Skills and Experience:
*Field working experience
*Good knowledge of PC hardware, BIOS, etc
*Excellent communication skills
*A good knowledge of Windows 7 OS and Microsoft Office Word, Excel, e-mail and the internet are preferable
*Customer Facing experience

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