Fraud Investigations Agents - Edinburgh - Temp

Recruiter
Undisclosed Company
Location
Edinburgh
Salary
£8 - £9 per hour
Posted
01 Dec 2016
Closes
29 Dec 2016
Ref
22718
Contact
Manpower UK
Job Type
Temporary
Hours
Full-time
We are currently looking for Fraud Investigations Agents in Edinburgh

We are looking for friendly outgoing people who have good problem solving skills as well as great communication and Tech savvy abilities, having banking experience is desired but they are happy with people coming from a call centre backgrounds or various positions that would have transferable skills towards this role.

This is a year-long Contract role with an option to become Permanent, based on Performance. At £8.68 per hour, this role offers a lot of Growth room for the future (working shifts, times and adjustable pay below).

Shifts will be Monday - Friday 9-5 during the first 2 weeks training, after this working patterns are fixed and you will have 2 days off in a row. Working hours will be between 6am and midnight. As we are a 24/7 Customer Contact Centre, your working hours would include Bank Holidays. Your shift is likely to include a Saturday or Sunday shift. Pay is £8.68 from 8am to 8pm then an extra 96p for hours from 8pm to 10pm and 6am to 8am, then an extra £2.41 from 10pm to 6am.

We would be looking for candidates to be able to start by 12/12/2016 and would need to available to attend an assessment day if possible tomorrow or Thursday, we would be looking to add one more day for recruiting but this has not been confirmed

If successful, you will be joining one of our specialist telephony teams within Fraud & Chargeback Operations, where we pride ourselves on living the bank's values:
* Serving Customers
* Doing the Right Thing
* Working Together
* Thinking Long Term

Requirements of the role:
* Excellent customer service skills and a drive to deliver excellent service on every call.
* Excellent communication skills, with the ability to engage the customer and be confident in supporting the customer in potentially distressing circumstances.
* Organisational and time keeping skills with the ability to work well as part of a team.
* Good computer skills and the ability to operate effectively between several systems simultaneously.
* An ability to identify and take ownership of customer complaints, providing a fair outcome to restore the customer's trust and ensuring that complaints are dealt with by the appropriate experts.
* The ability to follow correct procedures to comply with internal and external testing and quality monitoring.

If you feel this is the role for you, and would like to learn more information on this role please; Apply Below, or you can contact me via luke.lyons @manpower .co.uk.

Apply for Fraud Investigations Agents - Edinburgh - Temp

Already uploaded your CV? Sign in to apply instantly

All answers are required

Apply
}

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left


By applying for a job listed on manpower.co.uk you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.