SAP Digital Support Specialist - Galway

Location
Galway
Salary
EUR35000 per annum
Posted
01 Dec 2016
Closes
29 Dec 2016
Ref
MPSAP101
Contact
Niamh Rooney
Sector
IT
Job Type
Contract
Hours
Full-time
Manpower have an exciting opportunity on site with our client, SAP; we are seeking a Digital Support Specialist for a role on their Galway site. Please note, this is a temporary contract role for which you would be employed by Manpower and working on behalf of our client; SAP.
SAP
As market leader in enterprise application software, SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device - SAP empowers people and organisations to work together more efficiently and use business insight more effectively to stay ahead of the competition.

PURPOSE AND OBJECTIVES
The objective of this role is to help Customers and Partners in the use of the SAP Store platform, providing effective and scalable support to users in a professional and timely fashion.
On top of that the SAP Digital Support Specialist is actively involved in improving operational efficiency including (but not limited to) running and optimising reports to improve the User Experience on support topics, executing and improving processes to improve commercial operations in the SAP Store.

EXPECTATIONS AND TASKS
The SAP Digital Support Specialist provides services to the SAP Store Operations unit: as such is involved in
-Defining, implementing and governing comprehensive support strategy aimed at maximising sales via the SAP Store;
-End-to-end processing of orders and customer issues, from tracking to troubleshooting to providing resolution;
The job will require to work in shifts to ensure global coverage and may require flexibility in periods of high traffic.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
-Bachelor Degree in Computer Science, Business Administration, Engineering or equivalent.
-Works well in self-directed manner in matrix organisation and virtual teams.
-Excellent project management skills and experience; proficiency in complex project and engagement settings.
-Excellent Microsoft Excel skills. Knowledge of Microsoft Access/any other Database management is a strong plus.
-Strong knowledge of software for E-Commerce, commercial operation, windows platform, JAVA, SAP ERP Software.
-High motivation with persistence and "can-do" attitude, result driven.
-Excellent communication, consultative and customer relationship skills.
-Excellent knowledge of operational reports, as well as strong content presentations
-Proficiency in English (any additional language a plus).
-Knowledge of internal SAP Systems (such as ISP, ICP, PRM, Hybris, KCF, KCG) is a strong plus.

WORK EXPERIENCE
-Accomplished professional with a solid history of designing and managing high-volume, process-driven activities with meticulous attention to execution
-3+ years of experience in ecommerce business with focus on sales/marketing and Content Management in ideally both B2B and B2C environments with complex buying relationships
-In-depth technical understanding of e-commerce platform and daily operations, proven track record of running an E-Commerce based web store. Specific in depth knowledge of e-commerce platform based on Business By Design and Hybris is a strong plus.
-Hands-on experience in working with social media platforms, catalogue/content management systems, image-editing software, order management software and enterprise software
-Track record of establishing credible and effective co-operations with global counterparts in a demanding, complex and high-pressured matrix-organisation.
-Track record of establishing strong alignment with other teams such as Customer Creation, Order Management and product Provisioning in order to ensure smooth end to end user buying experience: practical experience in working with these teams is a
strong plus.

SALARY & BENEFITS
-Salary - €35,000 per annum
-Complimentary lunch onsite every day, plus a subsidised Costa Coffee onsite
-Free Parking


For more information or to apply for this position, please contact Niamh at saprecruitment@manpower.ie or call 086 0243158

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