Customer Service Representative

Location
Dublin City Centre, Dublin
Salary
EUR22000 - EUR25000 per annum
Posted
05 Jan 2017
Closes
12 Jan 2017
Ref
MPPB
Contact
Anna Deeney
Job Type
Permanent
Hours
Full-time
Our client are a global eCommerce company established over 30 years. They are opening offices in Dublin city centre and are looking for Customer Service Representatives to join their team.

The role:
*Working with our Client base to resolve all post sales queries
*Constantly strive for Client satisfaction, quality and service levels targets
*Manage the resolution / negotiation of Client issues to minimise cancellations and maximise Client retention
*Deliver 'best in class' customer service in order to ensure maximum customer satisfaction

Qualifications
*Experience working in a Customer Service or Contact Centre environment
*Financial or banking environment experience preferred (not essential)
*Experience working on multiple issues across a number of systems
*PC literate in Microsoft applications
*Proven objection handling and decision making skills
*A genuine customer focus and desire to work with people

If you are interested please follow the link to apply.