Assistant Service Manager

Undisclosed Company
County Antrim, Mallusk
£20000 - £30000 per annum
09 Jan 2017
30 Jan 2017
Manpower UK
Automotive, Sales
Job Type
With a new franchise manufacture on board, the future looks exciting for our client. With this in mind, we are looking to speak with experienced candidates from an aftersales background in the motor industry, preferably as a Service Advisor or Workshop Controller.

This is a senior role within a busy aftersales department, acting as chief support to the Service Manager and co-ordinating the service department.

The role:

* Reporting to the Service Manager and working with the service team, you will be responsible for providing a pro-active service to customers requesting to schedule their vehicles in for service, maintenance or repair work.
* You will greet customers into the Service Department and liaise with technicians to follow up work in progress, keep customers informed of progress and control the flow of work into the service department efficiently.
* Act as a senior point of contact in the absence of the Service Manager and ensure the aftersales department runs efficiently
* Actively promote and up sell services to customers, contributing to department profitability and motivating the service team to achieve targets
* You will supervise the Service Advisor team, assist in the training and development of new staff and handle any complaints or issues in a professional manner.

What we are looking for:

* Experience within a franchise aftersales department is essential, preferably in a Service Advisor/Senior Service Advisor capacity
* Experience liaising with manufacturer to authorise warranty repairs, and a general knowledge of warranty procedures would be advantageous.
* The successful candidate will be able to deliver the very highest level of customer service through strong communication skills resulting in high customer satisfaction
* Strong organisational skills along with knowledge of Microsoft Office, Excel and DMS systems (Kerridge preferable)

Attractive salary package is on offer with rewarding bonus package and company car.