Bilingual Content and Customer Service Agent

Location
Dublin North, Dublin
Salary
Negotiable
Posted
09 Jan 2017
Closes
23 Jan 2017
Ref
BL2017
Contact
Amy Corr
Job Type
Permanent
Hours
Full-time
Bilingual Content and Customer Service Agent
Location: Dublin

We are looking for the following languages: German, Belgian, French, Dutch, Norwegian, Mexican.

Immediate consideration - send your CV to me at amy.corr@manpower.ie

Start Date: Feb 2017

We are about to embark on a project with one of our clients - an instantly recognisable, global iconic brand - to open up a multilingual Customer Support and Content Review Centre.
The focus of the role will be to:
 Assist customers over the phone while providing a delightful customer experience.
 Process and raise required requests/transactions and make sound decisions related to customer requirements.
 Follow all compliance and security measures relating to client data.
 Take action on process transactions and handle the same with proper research.
 Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
 Adhere to process norms and structure.
We are looking for bilingual candidates, graduates in any discipline, ideally with some experience in a customer service or content review position in a process-driven environment.
Fresh graduates will also be considered.
Key success factors in this position are adaptability and flexibility, good communication skills, an ability to make independent judgement and a problem-solving nature.
We offer interesting work onsite a globally admired technology company, an attractive compensation package, valuable training and career progression opportunities across the globe.