IT Incident Coordinator - Galway - Start Date - 1st Feb 2017

Location
Galway
Salary
EUR24.5 - EUR25 per annum
Posted
09 Jan 2017
Closes
16 Jan 2017
Ref
ITGal17
Contact
Amy Corr
Job Type
Contract
Hours
Full-time
My client is currently looking for 7 Level 1 Tech Support people - Contract Starting on the 1st Feb for 7 Months.

The IT Incident Coordinator will sit within the Operations Management Centre in support of the spin-merge.

Main Responsibilities
Work within the Galway IT Command Centre with 16 other operation personnel.
Monitor HP Virtual Rooms for ticket elevations
* Quantify impact and assess priority of tickets
* Provide Incident management support for the life cycle of outages
Engage with support teams across HPE IT as needed, through established processes
Monitor Application Life cycle dashboards, to ensure spin-merge schedule adherence
* make telephone call outs as needed
Monitor Change Management dashboards, and following up on breached RFC tasks to ensure spin-merge schedule adherence
* Work with change management & implementation teams to ensure the right resources are available to complete tasks
Track/Document reported IT issues/scheduling issues, and make Command Centre lead aware.
Attend 4 hourly cadence calls where command center lead will report out to a CIO level
Attend daily handover calls between Galway and Houston/Bangalore Command Centers.

Requirements for the Role
* Previous experience in a IT support environment and/or IT Degree
* Strong Attention to Detail
* Team Player
* Ability to work in and organised way and follow procedures to tight deadline
* Ability to be flexible in a changing environment

Desirable
* Infrastructure Knowledge

Hours and Shift pattern
* 4 days on and 4 days off 6.30-16.30
* Monday - Sunday Coverage