The best IT tech Support in Galway - Apply now!

Location
Galway
Salary
EUR28000 per annum
Posted
09 Jan 2017
Closes
06 Feb 2017
Ref
FRSJJ
Contact
Juliana Barcelos
Job Type
Permanent
Hours
Full-time
Our client in a few words:

As the market leader in enterprise application software, our client is at the center of today's business and technology revolution. The business deals with 290,000 customers in over 150 countries.

Location:

Galway.

One of the most beautiful city in Ireland. As mentioned before EUR 30.000,00 is very competitive salary for Galway. This is very good opportunity to have a comfortable life and to work in a very prestigious company.

About the role:

The Support Associate/Engineer is responsible for assisting our client's customers by troubleshooting issues, and providing solutions for reported incidents. It combines post go‐live customer support and/or system administration.

Duties:

* Analyze the incident, research solutions and provide solid answers easily understood by customers.
* Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels
* Develop technical solutions to be posted to both internal and external knowledge base
* Liaising with product management to identify and report bugs.
* Act as a liaison between our Product Management and Engineering teams

Requirements:

* Fluency in English and French essential and 2nd European language preferred
* Familiarity with general IT concepts
* Solid understanding of Internet technologies
* Familiarity with general business terms and processes
* Bachelor's Degree in Computer Science, Information Technology, Business Information Systems is an advantage.
* Good knowledge of Cloud technology and software technology

Does this sound good to you? Let me help you get the job sending the most up to date cv to Juliana at Juliana.Barcelos at manpower . ie

About us:

Manpower is part of ManpowerGroup - the world's workforce expert, which connects more than 600,000 people to work every day and helps more than 400,000 clients worldwide. With 3,100 offices in 80 countries worldwide, ManpowerGroup offers the full spectrum of workforce solutions needed to address the complex recruitment challenges that exist today.