Support Associate- Customer Interaction Centre, Evening shift

5 days left

Location
Galway
Salary
negotiable
Posted
10 Jan 2017
Closes
24 Jan 2017
Ref
MPSAP105
Contact
Denise Ryan
Job Type
Contract
Hours
Full-time
As market leader in enterprise application software, SAP helps companies of all sizes and industries run better. SAP has sales and development locations in more than 50 countries worldwide. SAP applications and services enable more than 248,500 customers worldwide to operate profitably, adapt continuously and grow sustainably.
We believe that the power of our people, products and partners unleashes growth and creates significant new value for our customers, SAP, and ultimately entire industries and the economy at large.

THE CUSTOMER INTERACTION CENTRE
Joining the Customer Interaction Centre will lay your foundations for a successful career in a team that is results driven and recognise outstanding performance. In the CIC, we assist our customers via phone, email and online communications. We prioritise customers technical cases by analysing the effect on their business from a commercial perspective. In the CIC, you will find yourself in a friendly learning environment where you can grow and develop your career and become involved in different sub teams and tasks within the CIC. You will experience a stimulating environment that supports team work, high work ethic and career development. Benefits include complimentary coffee, tea, lunch, and use of the sports and social events and clubs.

EXPECTATIONS AND TASKS

Inbound Handling - Taking inbound customer calls, emails and service requests. Being able to analyse customer's non-technical queries, research possible solutions and provide solid answers easily understood by the customer.

Customer Education - Assisting customer's to navigate the SAP Support Portal, in turn educating the customers on how to use functions such as downloading software and requesting license keys which are used frequently.

Business Impact - Evaluating from a commercial perspective how the customer's technical issue affects their daily business processes through gathering comprehensive business impact information from the customer.

Teamwork - Collaborating with front line team members and colleagues from other departments to provide customer feedback and process improvement suggestions. To engage with appropriate stakeholders on a daily basis ensuring that critical customer cases are resolved effectively and in a timely manner.

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
- Graduate of Business or IT related discipline.
- Fluency in English with excellent communication skills.
- 2nd European language desirable - French or German or Spanish preferable.
- A strong team player with good communication skills.
- Commitment to provide excellent customer service.
- Flexibility with working hours.

Please note that this position will be employed by Manpower and working with our client SAP. .
This position is for Evening shifts 3pm-11pm Monday to Friday

Please send applications to Denise Ryan saprecruitment@manpower.ie

Apply for Support Associate- Customer Interaction Centre, Evening shift

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