2nd Level Support Engineer - SAP Cloud Service Center, Galway

Location
Galway
Salary
Negotiable
Posted
10 Jan 2017
Closes
24 Jan 2017
Ref
MPSAP109
Contact
Denise Ryan
Sector
IT
Job Type
Contract
Hours
Full-time
Please note, this is a temporary contract role for which you would be employed by Manpower and working on behalf of our client; SAP

SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. At SAP you get your chance to put your ideas into action with maximum impact. As a market leader in enterprise application software, SAP helps companies of all sizes and industries run better. SAP has sales and development locations in more than 50 countries worldwide. The Cloud Service Center team enhances cloud based products by designing and developing additional functionality on request. We work with a wide range of SAP cloud based solutions, including C4C, ByD, HCP, Success Factors and mobile solutions. Additionally, we provide an expert support service in order to enable partners to deliver high quality products to their customers.

EXPECTATIONS AND TASKS:
o2nd Level Support Tasks:
oTracing and debugging the issue.
oScheduling and providing solutions using the toolset available.
oPossibly recreating a problem in an internal test bed.
oProviding a more technical context to stakeholders, routing to and communicating with 3rd Level Support and Development.
oLearn and understand new training material, operational concepts and operational environments
oBug fix and adjust existing code
oUnderstand functionality of a solution, understand related code, identify and fix errors in code

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:
oBachelor's Degree or equivalent in the area of Information Technology, Computer Science, Business Information Systems - professional experience is beneficial
oTechnical inquisitive nature with advanced analytical and diagnostic skills
oExcellent customer focus and communication skills, both oral and written
oStrong team player and comfortable working on own initiative
oExperience in developing robust software applications to specification
oAbility to communicate technical ideas, designs, and specifications effectively
oPassionate about learning new concepts and technologies
oThorough knowledge of OOP concepts and methodologies
oKnowledge of web technologies: JavaScript, HTML, CSS, XML
oBusiness Process Knowledge/ABAP knowledge would be beneficial but not essential
oAbility to multi-task and perform effectively under pressure, working virtually with internal teams and customers

For more information or to apply for this position, please send your CV to saprecruitment@manpower.ie

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