Vehicle Rentals Assistant

Recruiter
Undisclosed Company
Location
Birmingham, West Midlands
Salary
£16000 - £18000 per annum
Posted
11 Jan 2017
Closes
25 Jan 2017
Ref
BH1452
Contact
Manpower UK
Job Type
Permanent
Hours
Full-time
JOB DESCRIPTION

Vehicle Rentals Assistants

Vehicle Rentals Assistants: Deal with rental vehicle enquiries, bookings and telephone calls and carry out clerical work.

They may perform all or some of the following tasks:

*Receive enquiries from the public either in person, via the internet or by telephone, take bookings and inform customers of the rental details
*Book customers using my clients databases and systems
*Check customers identification and drivers licences, draw up rental contracts and process payments and deposits
*Arrange for vehicles to be ready for customers either at the Rentals site or to be delivered to another location
*Explain vehicle controls and provide any other information to the customer regarding the use of the vehicle
*Check vehicle mileage and condition
*Note any vehicle issues, such as damage, and follow up with appropriate action
*Arrange for vehicles to be cleaned and refuelled
*Collect and deliver vehicles as and when required
*Move vehicles at site and be able to drive a large variety of vehicle types and models frequently
*Liaise, communicate and co-ordinate with colleagues at both Rentals sites and at my clients call centre for Accident Replacement Insurance purposes


Personal Requirements


*Strong customer focus
*Good communication skills
*Able to work within a team
*Able to work under pressure and on own initiative
*Good organisational skills
*Able to demonstrate good judgement and problem solving abilities
*Clean full driving licence
*Excellent computer skills