Technical Customer Service Advisor

Undisclosed Company
Wallsend, Tyne and Wear
£14625 per annum
12 Jan 2017
26 Jan 2017
Manpower UK
Job Type
My client based in Quorum Business Park are looking for a number of Technical Customer Service Advisors to join their busy team. This role is permanent with potential scope to progress within company.

Hours Full-time 37.5 hours.
Candidates must be flexible to work hours between 8.00am - 8.00pm, Monday to Friday (Must be flexible to work outside these hours, potentially 24/7)

Job Description

The role will be to work on busy campaign - leading provider of business and financial management solutions for small and mid-sized businesses; financial institutions, including banks and credit unions; consumers and accounting professionals. Developing financial and tax preparation software and related services for small businesses, accountants and individuals

Answers customer enquiries by phone and email
Provide functional troubleshooting, product feature explanation, and assists with enhanced product features or changes.
Technical mentoring: teaches and provides technical support to front-line agents.
Clear and concise case documentation in knowledge share database.
Handles multiple tasks, switches priorities and focuses as needed.

Our Client look for candidates who have previous experience of working within a focused customer service environment. An excellent knowledge of Microsoft Office products, Word, Excel, Outlook and good navigational skills of the internet. A good working knowledge of call centre technology is desirable, along with excellent communication skills and the ability to deal with all people in a professional manner.