2nd Line Support Engineer

Recruiter
Undisclosed Company
Location
Dorset, Poole
Salary
£42000 per annum
Posted
12 Jan 2017
Closes
17 Jan 2017
Ref
GBR/
Sector
IT
Job Type
Permanent
Hours
Full-time
Due to the nature of this role all applicants must be DV Security Cleared.

We have an exciting opportunity to recruit a 2nd Line Support Engineer for our Client based in Poole.
The successful candidate will have an understanding of various hardware components.


Key Responsibilities:
- To complete comprehensive system administration tasks.
- Complete in-depth incident/ problem analysis and resolution.
- Escalate incidents when necessary to 3rd and 4th Line Support.
- Configuration of network printers and terminals.
- Effective use of backup and restore solutions.

Essential Skills:
- Due to the nature of this role all applicants must be DV Security Cleared.
- Have a good understanding of various hardware components, for example, Storage Area Networks, RAM and Network Attached Storage.

Desirable Skills:
- Previous experience of a service and support orientated environment.

Personal Skills:
- Good telephone and communication skills.
- Attention to detail.

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