Deskside Support Level 3

Location
Dublin North, Dublin
Salary
EUR37 - EUR38 per annum
Posted
12 Jan 2017
Closes
19 Jan 2017
Ref
DSEl3
Contact
Amy Corr
Sector
IT
Job Type
Contract
Hours
Full-time
Currently looking for a Desk-side Engineer level 3- 6 months contract initially

Must have own car and full clean drivers licence.

On Site Desktop End User Work-space
Solid experience in desktop environment/ Intel Server platforms.
Experience of break/fix on desktop and peripherals.
Able to diagnose hard drive issues and successfully replace faulty equipment.
Comprehends complex HW issues.


DETAILED JOB DESCRIPTION:
*Monitor the ticket queues in HP Vitalize to make sure team are managing their workload and all tickets become assigned to meet Respond and Resolve SLA
*Comply with requests from SDM manager in relation to internal Health and Safety training and compliance requirements
*Asset Management - management of tasks relating to the BMS asset database
*Installations, maintenance, and repairs on customer equipment
*Work mainly between the 2 Dublin sites in Swords and Blanchardstown
*Customer facing role in manning a 'concierge' desk for 4 hours a day on 2 sites
*Neat and tidy appearance
*Good communication skills

ESSENTIALS SKILLS/QUALIFICATIONS:
*Previous experience of Desktop Level support.
*Strong Troubleshooting and Analytical skills as well as good multi-tasking abilities required.
Very strong customer facing skills.
*Willing to travel frequently to other client sites.

DESIRABLE SKILLS/QUALIFICATIONS:

*Infrastructure Support experience; Switches, Servers, Wireless Access Points
*Experience working in pharma, manufacturing or controlled environments
*Microsoft qualifications would be useful, but are not essential

More jobs like this