Customer Services Associate

Recruiter
Undisclosed Company
Location
Rotherham, South Yorkshire
Salary
£8.94 per hour
Posted
13 Jan 2017
Closes
27 Jan 2017
Ref
SF1162
Contact
Manpower UK
Job Type
Temporary
Hours
Full-time
What you'll do
In this pivotal role, you'll be responsible for undertaking complex problem solving and taking ownership of issues, seeing them through to a positive and fair outcome for our customers and the Bank. By exercising good judgement, you'll work within guidelines and procedural constraints to resolve issues, and act as a point of reference for both internal and external stakeholders.

Along with this, you'll also be:
Acting as a first point of contact for customer enquiries, making sure customers and colleagues receive the best possible experience and excellent advice.
Be a self motivated individual, in order to support and influence your team.
Have the ability to work to your own initiative and produce clear and accurate reviews of customers accounts.
Liaising with colleagues in other business areas, and being a vital connecting point between them and the customers.
Building trusting relationships with customers, based on excellent customer service, and taking ownership of individual cases.

You'll support embedding a customer centric culture, demonstrating insight into the customer's needs and making sure customers who are subject to remediation activity get a fair outcome.
You'll be key in improving the customer journey through ensuring you adhere with quality standards, considering the efficiency and effectiveness of processes.

Comply with the Banks code, and if applicable 'How we manage our Business', and deliver against all relevant statutory, regulatory, supervisory and legal obligations.

Proactive identification and effective management and/or escalation of conduct risk to deliver key customer outcomes.


The key points for the role are:
*Acting as a first point of contact for customer enquiries, making sure customers and colleagues receive the best possible experience and excellent advice.
*Have the ability to work to your own initiative and produce clear and accurate reviews of customers' accounts.
*Liaising with colleagues in other business areas, and being a vital connecting point between them and the customers.
*Building trusting relationships with customers, based on excellent customer service, and taking ownership of individual cases.
*Have a natural flair for complex problem solving and strong attention to detail
*Have the ability to work to your own initiative and produce clear and accurate account reviews.
*Be able to adapt to changing priorities and make assertive decisions.
*Excellent and adaptable communication skills, with the ability to build trust, listen carefully to others, and express yourself clearly in potentially challenging situations
*Use good judgement to know what approach is right for different situations.
*A willingness to learn new things and develop.