Collections Advisor- Birmingham

Undisclosed Company
West Midlands, Birmingham
£8.68 per hour
13 Jan 2017
20 Jan 2017
Manpower UK
Job Type
We are currently seeking a Collections advisor to work for our financial service client based in Birmingham at £8.68ph

Monday to Friday between 8am-8pm, Saturday 9am-5pm (35 hours a week).
Hours 8am-8pm, Monday -Friday 9-5am on a rotational shift pattern, 1 in every 3 Saturdays 8am -3pm Saturdays are always a morning shift
Training 6-8 weeks, training matches shift times

The role consists of Inbound calls coming through, there will be no outbound calls required Customers are calling in because they received letter in regards to the amount due, this is often the start of the conversation. The employees goal is to get a deal reconciliation agreement, they are not looking for sales/pushy people, they are not looking to immediately reconcile the entire amount owed but more looking to come to agreement of how much the customer can pay towards this and how often, communicating strong customer service and being empathetic towards their situation.

Manpower is recruiting for Collections Advisors

As a Collections Advisor, your main responsibilities will be to:

* Manage inbound calls to help manage customer enquiries regarding late or non-payment
* Make sure you deliver a high level of customer service by employing active listening and good questioning skills
* Provide and agree manageable solutions for the customer
* Meet compliance and quality standards

The ideal candidate will:
* Have experience in either over the phone or face to face customer service
* Be PC literate with good literacy and numeracy skills
* Have the ability to communicate clearly and concisely
* Have a strong sense of accountability
* Have a passion for delivering first class customer experience

We are ideally looking to invite successful candidates to interview very fast.

The successful candidate will receive full training, 33 holidays per year on a pro rata basis and exposure to the working dynamics of a leading financial services organisation which can offer many other career opportunities, This is a contracted role to last a year and on-going as the client cannot offer permanent placements unless the business requires it so there is opportunity but no guarantee

For more information please contact me directly at Vienna . Brooks @ Manpower .co .uk or alternatively I can be reached on 01895 205 462