Partner Support Representative, Galway

Location
Galway
Salary
Negotiable
Posted
13 Jan 2017
Closes
27 Jan 2017
Ref
MPSAP121
Contact
Denise Ryan
Job Type
Contract
Hours
Full-time
At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better.

Partner Service Delivery (PSD) is a global organisation primarily focused on the proactive and reactive enablement /management of a wide range of SAP partners (Channel, Service, Software etc.).


EXPECTATIONS AND TASKS

You will play a key role in the PSD Services team, providing support to SAP partners. The role involves:
- Developing a clear understanding of what an SAP Partner is and an awareness of the tools and resources available to SAP PartnerEdge Partners.
- Answering direct queries (via phone and email) from Partners, regarding many administrative and operational aspects of their Partnership with SAP
- Providing accurate and timely responses to all partner queries
- Preparing and distributing reporting information within SAP
- Collating and presenting information to SAP stakeholders on current processes in place, and proposals to improve processes, with the aim of improving the Partners' overall experience with SAP.
- Aligning with other key roles within PSD like the Partner Services Advisors, in order to support SAP Partners

The focus of this role is mainly reactive, and you will need to build a strong relationship with the key Stakeholders that operate in your Market Unit.

Flexibility around working hours may be required

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

- University Degree/Student in Business/IT preferable
- Fluent English is essential
- A 2nd language in German, French or Spanish would be an advantage
- Problem-solving and analytical skills, and proven experience in effective handling of high volume of tasks in short timeframes
- Creative thinking, willingness and ability to quickly learn new concepts and technologies
- A pro-active and result-oriented team-player with strong communication skills, passionate about his/her work
- Ability/openness to work well in a multicultural and multinational environment
- Able to work independently and take ownership of assigned tasks
- Highly self-motivated and performance orientated
- Experienced IT User - Outlook, Excel, Word, PowerPoint
- Proven experience in improving efficiency on processes;
- Proven track record of positive communication with project stakeholders;

WORK EXPERIENCE

- Experience gained in the IT/Software sector is an advantage.

Please note, this is a temporary contract role for which you would be employed by Manpower and working on behalf of our client SAP.

For more information or to apply for this position, please contact Denise at saprecruitment@manpower.ie