French Product Support Engineer. Tech Company. Apply now!

Location
Galway
Salary
Negotiable
Posted
13 Jan 2017
Closes
10 Feb 2017
Ref
PSEFR
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
Our client is a Multinational software corporation that makes enterprise software to manage business operations and customer relations. The company has regional offices in 130 countries and over 335,000 customers in 190 countries.

Role: The Support Associate/Engineer is responsible for assisting customers by troubleshooting issues, and providing solutions for reported incidents. It combines post go‐live customer support and/or system administration.


Main responsibilities:

- Analyse the incident, research solutions and provide solid answers easily understood by customers
- Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels
- Document solutions to known issues and consulting questions
- Develop technical solutions to be posted to both internal and external knowledge base
- Liaising with Development & Field Teams to identify bugs and missing product functionality for future releases
- Liaising with product management to identify and report bugs.
- Act as a liaison between our Product Management and Engineering teams
- Collaborate with other employees by providing important customer feedback, process‐improvement suggestions, new troubleshooting tips and other actions that involve improving our product



Profile:

- Bachelor's Degree in Computer Science, Information Technology, Business Information Systems or a related field (Desirable)
- Fluency in English essential and 2nd European language preferred (French)
- Familiarity with general IT concepts
- Solid understanding of Internet technologies
- Familiarity with general business terms and processes
- Passionate about learning new concepts and technologies
- Excellent problem solving & analytical ability
- Strong team player and comfortable working on own initiative
- Excellent communication and presentation skills to effectively explain a solution to a customer's problems
- Strong time management and multi tasking capabilities


Competitive Salary + Bonuses + Excellent benefits package offered


To apply, send me your updated CV at Gisele.Graciutti@manpower.ie