E.ON - Customer Service Advisor - Residential Debt Resolution

Nottinghamshire, Nottingham
£16712 - £19778 per annum
13 Jan 2017
27 Jan 2017
Manpower UK
Job Type
Customer Service Advisor - Residential Debt Resolution Team
Trinity House - Nottingham City Centre

E.ON supplies millions of people with gas and electricity every year, both in the home and at work. But when someone has trouble paying their bill, it's our customer service team who make sure everything gets back on track. This is your chance to join them.

About the role

As a Customer Service Advisor, you'll act as a Debt Resolution advisor speaking with customers who have outstanding bills, and will work with them to set up a payment plan that's achievable for them. Sometimes you'll take inbound calls; other times, you'll be contacting the customer yourself. Either way, you'll build a positive relationship with each customer, supporting them in identifying a way to move forward and resolve their account.
The benefits:
You'll initially join us on a temporary basis, but there will be the opportunity to become a permanent E.ON employee at a later date. There's a range of great benefits on offer too:
*Initially the pay will be £16,712 pa pro-rata (£8.14 per hour) and after 12 weeks, your pay will automatically increase to £17,027 pa pro-rata (£8.85 per hour) , with the chance for it to later rise to £19,778pa pro-rata (£10.28 per hour)
*You'll qualify for an annual bonus scheme.
*You'll start with 28 days annual leave year, but after 12 weeks this will increase to 34 days (including bank holidays)
*There's good transport links nearby, an onsite canteen serving hot and cold food, and a free drinks vending machine.

About you:

Ideally you'll have some previous experience working in a customer service and/or contact centre role. Naturally you'll also have great communication skills, and will be comfortable handing large volumes of calls professionally.

Our contact centre is open from 8am until 8pm Monday to Friday, and 8am to 6pm on Saturdays; so you'll need to be flexible with working hours too.

Interested? Click 'apply' to start your application today.