Customer Service & Account Executive

Recruiter
Undisclosed Company
Location
Oxfordshire, Witney
Salary
£2 - £20000 per annum + 2000
Posted
16 Jul 2017
Closes
30 Jul 2017
Ref
OX1737
Contact
Manpower UK
Job Type
Permanent
Hours
Full-time
Would you like to work for a reputable company and be an integral part of a close knit team? I have an exciting job opportunity as a Customer Services Advisor available. The position requires someone who will provide exceptional customer service to all customers, encompassing a good understanding of their needs, processing their requirements with speed and accuracy and be sympathetic to their problems whilst offering them proactive solutions.

Key Duties:
*Customer relationship management
*Process orders received via XML, fax and email with accuracy and speed
*Offer alternative products for out of stock items
*Promote new products
*Maximise order book fulfilment by liaising with Supply Chain and Warehouse
*Be able to give technical information on products confidently over the telephone
*Have detailed knowledge of the customer's requirement
*Have empathy for a customer's problem
*Think "outside the box" and offer achievable solutions to problems
*Be able to communicate concisely and effectively, both written and over the telephone
*Be able to suggest improvements in processes and procedures
*Be computer literate (Microsoft Outlook, Word, and Excel)
*Ad-hoc administrative tasks

In return for your hard work you will receive a basic salary of £17,000 - £20,000 dependant on experience with a bonus of £2,000. If you have account management skills or have transferable skills from a similar position then please contact me for a full job description or apply online! Due to the location you will need a car.

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