Technical Remote Specialist

Recruiter
Undisclosed Company
Location
Hampshire, Tadley
Salary
£23000 - £24428 per annum
Posted
03 Aug 2017
Closes
17 Aug 2017
Ref
CD3283
Contact
Manpower UK
Sector
IT
Job Type
Permanent
Hours
Full-time
Manpower are currently recruiting for a Technical Remote Specialist to join their Client - an on-site delivery specialist for multi-vendor products and services. The applicant should be a customer-focused 1st line software support engineer with a genuine interest in solving peoples IT issues and empathetic to customer needs and requirements.

The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The candidate must be prepared to work on a nuclear licensed site & to undergo DV clearance

The candidate should own:

*Previous experience of working within a Service Desk environment or have worked in a customer services/ call centre environment
*Good technical knowledge including troubleshooting of Windows 7 and 10, MS Office
*The ability to troubleshoot and configure Microsoft Office Suites including Visio, Project and Access
*Active Directory administration skills including group policy, application delivery and troubleshooting issues
*Demonstrate the ability to methodically work through issues
*Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills
*Achieve high levels of customer satisfaction
*Author processes, knowledge articles and working instructions
*Work within challenging SLA's and follow escalation paths to the leadership team and product specialists (3rd line) promptly when required
*Demonstrate the ability to methodically work through issues
The site benefits from a restaurant, Costa coffee, parking and good public transport links. As an employee you'll have access to a large library of courses and accreditations to help further your skills and development. Benefits include workplace pension scheme, various flexible benefits including life insurance, health cashback plan, holiday insurance, employee purchase store, private medical cover (medical cover comes in to effect after 6 months service)
Skills and experience we are looking for:
*Will lead the way in demonstrating the intricacies of a professional attitude
*Excellent communication skills and telephone manner to all levels
*Working knowledge of Microsoft Windows 2000, XP, W7, W10 Office 2003 / 2010, Office 365
*The candidate should have experience of Active Directory including Admin Functions
*TCP/IP knowledge
*Good knowledge of remote control technology / applications
*Knowledge or awareness of network infrastructures and terminology's
*H.P. Service Manager Experience / Other call management tools or systems
The following skills are advantageous:
*ITIL Foundation
*H.P. Service Manager
*H.P. Asset Manager

Interested? Think you can do it? Please apply for this role with a CV which will highlight your transferable skills and experience.

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