Review Team Advisor

My client is a market leader in their industry, providing a range of legal and personal insolvency services whilst maintaining the highest levels of professionalism and service to their customers nationwide. The Group incorporates a number of brands.

As one of the UK's leading debt solution providers, they currently help over 50,000 customers manage their debts through solutions such as Individual Voluntary Arrangements (IVAs), Debt Management Plans (DMPs), Bankruptcy and alternative debt solutions.

It's their vision to bring sustainable financial well being within the reach of all of their customers and will achieve this by always doing the right thing for our stakeholders, acting in a transparent and responsible way. They are committed to making this possible by creating a culture that values and supports our people so they can deliver exceptional service, support and advice to our customers.

The purpose of your role:

As a Review Team Advisor you will be responsible for contacting existing customers to review their financial circumstances and discuss suitable debt solutions based on their individual needs.
It is also your responsibility to provide advice on other opportunities where customers can save money; for example on utilities and media packages.
This is a telephone based role, although you will be required to communicate to some customers by other contact channels.

Your Key Responsibilities:
~ Establish customers personal circumstances and discuss all available debt solutions
~ Establish an extensive Income and Expenditure outcome using internal systems
~ Review changes to circumstances that impact payment plans and solutions
~ Resolve all queries from customers
~ Adhere to all company policies, procedures and business ethics
~ Meet company standards and values
~ Interact and cooperate with all company employees
~ Ability to identify customers who require additional support and to signpost to our internal Specialist Support Unit when necessary

Our ideal candidate will have a demonstratable evidence of the following Key Skills:
~ Experience of working in a Debt Management Business in a customer facing and call centre role is essential
~ Excellent listening skills
~ Attention to detail and accuracy in information captured
~ FCA and complaint awareness
~ A strong desire to do the right thing by our customers is essential
~ Works well in a team environment and individually
~ Willingness to be flexible dependant upon the demands of the business is essential.

In return for your skills and experience you will receive a salary for 40 hours per week of up to £23,500 DOE with Performance related bonus per quarter.
You will work on a rotational shift pattern between the hours of 8am - 8pm Monday to Thursday and 8am - 5.30pm on Fridays.

Included is a host of fantastic benefits which include: Holiday Buy Scheme, Life Insurance (Death in Service), Private Medical Insurance, Free Hot & Cold Drinks, Cashback Scheme, Child Care Vouchers, Eye Care Vouchers, Subsidised Gym Membership, plus many more.

Apply now for immediate consideration. I have lots of other opportunities within the Financial Services Sector, please apply if you have any relevant experience for a confidential discussion about all of the roles I have available.