Norwegian, Dutch and Danish speaker for Customer Support
- Employer
- Manpower Ireland
- Location
- Dublin
- Salary
- EUR24000 - EUR25000 per annum
- Closing date
- 6 Oct 2017
You need to sign in or create an account to save a job.
Main Responsibilities:
*Act as the primary country contact for customers on all escalations
*Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
*Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
*Facilitate or escalate customer issues and complaints, both internally and externally
*Liaise with Various Helpdesks and Third Party Service Providers escalating through these avenues to close
*Flexibility to take on additional tasks as directed by Team Lead
*Validate Customer details and requirements on data entry, categorize and deal with appropriately
*Maintain accurate database information
*Obtain call closures details on all dispatched calls
Requirements:
*High School Diploma / (GED) / Secondary School GCSE or equivalent Leaving Certificate
*Knowledge of Computers and basic understanding of Networks, with an excellent knowledge of MS Office
*Proven record of delivery of excellent customer service with a minimum 6 months experience in multi-cultural customer service Call Centre environment
*Effective interactive skills and ability to work as part of a team
*Fluency in English and one of the following languages: Dutch, Flemish, Danish, Finnish, Swedish or Norwegian
*Able to control interactions with customers using persuasion and influencing skills
*Aptitude for understanding and solving problems in a methodical and logical manner
*Willing to assume responsibility for customer problems
*Able to maintain and project a helpful and courteous attitude in any circumstances
*Resilient under pressure and adaptable to unseen work demands
*Flexible attitude towards working patterns including early starts, & Bank Holidays
If you are ready for this amazing opportunity please send me your CV at arianne DOT Solorzano AT manpower DO ie
You need to sign in or create an account to save a job.
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert