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Call Centre Agent - Northampton

Employer
Undisclosed Company
Location
Northamptonshire, Northampton
Salary
£11 per hour
Closing date
3 Oct 2017
Position Call Centre Advisor
Location Northampton
Salary £11 per hour
Hours 7am - 10pm shifts on Rota including weekends
Training 8am-4pm for 4-6 weeks

My client is looking for Call Centre Advisors to join their team based in Poole. This role will be predominately dealing with general inquiries and complaints

You will have experience working within a call centre or telephony based role and have excellent customer service skills and may be required to work flexibly across a variety of different activities. Activities include investigation of both customer complex queries and complaints along with Head Office complaints.

Essential
-Demonstrable knowledge and experience of delivering exceptional customer service
-Knowledge of complaint handling procedures ideally from a financial /claims background
-Highly developed communication and influencing skills through multi-channels
-Confident and resilient telephone manner able to handle challenging conversations
-Strong letter writing skills
-Proven problem solving and decision making ability
-Ability to break down complex issues, assimilate & analyse information and reach a conclusion
-Collaborative approach to handling issues
-High level of quality awareness and accuracy
-Knowledge of Banking Service products and procedures
-Computer literate and able to pick up new systems quickly
-Excellent team player

We are looking for people who are able to start work on 2nd October and the interview will be completed this so please apply ASAP with your mist recent CV

Alternatively please email me your Cv to Sophie.Howley @ Manpower .co.uk or call me on 01895 204 948

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