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Customer Service / Administrator

Employer
E.ON
Location
West Midlands, Coventry
Salary
Negotiable
Closing date
10 Oct 2017

Job Details

E.ON Customer Service Agent / Administrator - Coventry

A new and exciting opportunity has arisen for a Temporary Customer Service Agent /Administrator based in Westwood Business Park, Coventry, CV4 8LG.

Due to continued growth, E.ON is looking for a Customer Service Agent / Administrator to join their admin team, you'll initially work for Manpower on a temporary basis but there's opportunity to become an E.ON permanent employee.
E.ON is a great place to work; the culture is very open, people are genuinely helpful pulling together to help you succeed. There is some parking available on site.

In this role you'll also benefit from annual leave entitlement of 28 days a year pro rata for the first 12 weeks, and 34 days per annum thereafter (including bank holidays).

* Hourly rate £7.50 per hour and increasing to £8.85 per hour after 12 weeks
* Length of assignment: 3 months ongoing
* Hours: Full time - Monday - Friday - 8am-4.30pm or 8.30am - 5pm
* Annual leave entitlement of 28 days a year pro rata for the first 12 weeks, and 34 days per annum thereafter (including bank holidays)

Role requirement / skill sets

* Outbound calls to Business and Residential customers.
* Dealing with account queries i.e. account set up
* Some debt resolution conversations
* Updating customer records
* Data Input

Essential Skill Sets:

* Competent computer user - Microsoft Outlook and Excel (Excel to a basic level of data entry and manipulation)
* Understanding of the importance of a fast client service and achieving set deadlines
* Strong attention to detail and organisation
* Motivated, able to work demonstrating initiative with minimal supervision
* Excellent communication skills


About E.ON
Millions of people get their gas and electricity from E.ON at home and at work. That makes us one of the UK's top energy companies. With the energy industry evolving faster than ever, E.ON is leading the change.
They're always looking to help and treat their customers fairly - whether it's making bills simpler to understand or developing new apps to help them better control their usage. And its E.ON's people who are making it happen. They're a team that works together to come up with bright ideas.
For more information on the vacancies Manpower have with E.ON or just for more information on E.ON please visit http://www.manpower.co.uk/minisites/e-on/

Company

Millions of people get their electricity and gas from E.ON - they’re one of the UK’s top energy companies. They’re on a mission to be every customer’s trusted energy partner by being genuinely helpful, acting fairly, keeping things simple, knowing their stuff and doing the right things right. They need the best possible people on board to help them to achieve this – that’s where you come in.

Join the 12,000 people who work for E.ON, and you can be sure they’ll do everything they can to help you be engaged, energised and passionate about what you do.

Right from the start, you’ll receive comprehensive training, a mentor to help you settle in, weekly coaching and monthly one-to-ones. You’ll be able to fit your job around your life, with flexible working options available too. And if you want to progress your career, there’s a real chance of promotion - your manager will always be on hand to support you, and it can happen as much or as little as you want.

It’s all about cleaner, better energy, and a working environment where you are valued, fairly treated and confident that your job is right for you.

Company info
Mini-site
E.ON
Location
Head Office
Westwood Business Park
Coventry
CV4 8JG
GB

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