French Speaking Account Protection Specialist

3552 Account Protection Specialist FRENCH

Location: Brighton
Pay Rate: £10.62 per hour

Our client is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.

Each day, they make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.


The Core Function Of An Account Protection Specialist Is To Deliver Superior Customer Experience By Focusing In Customer Care Principle, Making It Easy To Do Business With, Recognising Our Customers And Solving The Customer's Problems. It Is Equally Important To Drive Profitable Spend By Making Sound And Fact Based Decision Taking Into Consideration Both Credit And Fraud Risk Assessments.

1) Handle Incoming Authorisations Requests - Resolved Within The Assigned Empowerment Limit Guided By Existing International Authorisations Policies And Procedures.
2) Refer Complex Cases Or Charges Above Empowerment Limit In Accordance To The Outlined Concurrence And Escalation Matrix.
3) Ability To Detect And Minimise Credit And Fraud Risk Whilst Enabling Spend At The Same Time.
4)Work on the dialer on an inbound and outbound basis to perform charge verifications, taking the appropriate action if fraud is confirmed or negated.
5) Uphold The Highest Level Of Integrity By Adhering To Compliance Including, But Not Restricted; To Law And Regulations, Privacy And Data Protection Principles, Anti-Corruption, Anti-Money Laundering, Code Of Conduct And Sanction Rules.
6) Handle Customers (Service Establishments And Card Members) Basic Enquiries After Business Office Hours, Weekends & Public Holidays, Unless An Exception Is Granted On Market Basis.
7) Update Support Messages And Account Status Into The Credit Authorisation System For Fraud And Credit Reasons.
8) Handle After Hours Credit, Fraud, Customer Service, Centurion And Corporate Customer Inquiries After Business Office Hours, Weekends & Public Holidays.
9) Support Emergency Replacement By Liaising With Foreign Centres And Ensure Timely Delivery To Card Members.
10) Liaise With Overseas Servicing Centres On Authorisations Requests And Customer Enquiries, Both Internal And External.
11) Handle Calls With Highest Quality Standards And Ensure We Deliver Our Brand Promise.
12) Handle Internal Customer Enquiries On Authorisations Related Queries.
13) Support Other Risk Management Functions As And When Required.
14) Participate In Scheduled Off Phone Work Related Activities, Including Trainings, Town Halls, Employee Engagement And Team Building Activities.
Essential Competencies
1)Able To Work Under Pressure.
2) A Team Player With Excellent Communication And Analytical Skills.
3) High Level Of Integrity.
4) Must Be Willing To Work On Shifts. (24x7)
5) Highly Service Orientated And Possesses Good Spoken And Written Skills In English.
6) Fluent French and English
7) Understand Risk Management - Preferably With Risk Operations Background.