Multilingual Service Desk Analyst

A fantastic opportunity has become available to work for a global pharmaceutical company in their state of the art offices based in Chester

They are looking to on-board a Multilingual Service Desk Analyst (German Speaking on a 6 month rolling contract).

As a service Desk Analyst your duties will include:

*Responsible for handling the initial client contact at the Speciality Service Desk via telephone, email, chat or portal.
*Perform troubleshooting to resolve or escalate to the appropriate Tier 2 teams.
*Research and resolve more complex Field Sales application and business process issues.
*Analyse and identify trends in issue reporting and devising preventive solutions.
*Log and manage incidents and requests.
*Use trending data to generate and/or update knowledge database.
*Collaborate with business in application testing, upgrades and deployment.


Working Monday - Friday 37.5 hours, free car parking, subsidised canteen, and free tea/coffee breakout areas.

Please submit a copy of your CV Today!