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Customer Care Advisor

Employer
Undisclosed Company
Location
Wakefield, West Yorkshire
Salary
£15500 - £16000 per annum + 25 days holiday
Closing date
19 Oct 2017
Manpower are proud to be working alongside one of the UK's market leaders in the provision of Stoma, Urology and Advanced Wound Care Products. This family run company offer a bespoke and personalised home delivery service like no other in their sector. With four generations of knowledge and expertise behind them they ensure all of their customers receive the highest levels of service possible. Integral to delivering these high levels of service is where you come in! As part of the Customer Care team you will be responsible for speaking to patients that are using Urology, Stoma or Advanced Wound Care products, you will deliver a personalised service to include the ordering of medication and appliances. You may also be required to speak to surgeries to chase up prescription requests.
A typical day may involve:

- Managing your own workload to ensure all patients are contacted as per your diary
- Handle In Bound telephony queries
- Ensure that all calls monitored are on target
- Data entry (which may include first order for the patient)
- Meet individual daily targets as set by the business

You will have a flexible outlook to change in order to meet business needs and be competent to work within Regulatory and Data Protection requirements. At times you may be asked to take on additional duties and be resilient and flexible in a demanding and fast paced environment.

You will also have good attention to detail and be able to use your initiative along with accepting accountability and ownership of your workload. We would really like it if you could demonstrate the ability to achieve in a target focused environment, and that you have effective communication and rapport building skills by using appropriate questioning and listening techniques.

Our client has a fantastic team that are interlinked by outstanding teamwork and a cohesive approach. Wouldn't it be great to join their team!
In return they offer a Competitive salary of £16,000 with fixed shifts Monday to Friday 9am - 5.30pm NO WEEKENDS. 20 days holiday PA + Bank Holidays and your Birthday off each year, Free Tea and Coffee.

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