French Speaking Customer Feedback Mgt Agent (evening shift)
- Employer
- Undisclosed Company
- Location
- Merseyside, Liverpool
- Salary
- £16254 per annum + benefits
- Closing date
- 20 Oct 2017
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Manpower is recruiting for French Speaking Customer Feedback Management Agents to work for our client who is a leading international supplier of Business Process Outsourcing solutions for complex, technology-driven services based in Liverpool City Centre
As a French Speaking Customer Feedback Management Agent, your main responsibilities will be to:
* Handle varied customer service calls, emails and social media enquiries
* Provide professional, accomplished communication to a wide range of customers, including VIPs
* Ensure excellent customer service to all customers with a right first time approach .
The ideal candidate will have:
* Excellent communications skills with particular emphasis on phone and written correspondence.
* Fluent/proficient level of French in addition to English and enjoy working on a multinational team.
* Excellent PC skills and good working knowledge of all MS applications
* Previous working experience in a customer care environment
* The ability to work independently and in a structured way and are able to take decisions based on your own research findings.
* Experience of working to targets/deadlines
* Flexibility with regards to working hours, motivated and goal-driven and take on responsibility for your work.
* Excellent communication skills
You will be working 37.5 hours per week, Monday - Friday evenings between the hours of 13.00 - 21.00
The successful candidate will receive a great benefits including:
language bonus, performance-related bonus, eye care voucher, subsidised car parking, free tea, coffee and fruit
Interested? Apply now!
As a French Speaking Customer Feedback Management Agent, your main responsibilities will be to:
* Handle varied customer service calls, emails and social media enquiries
* Provide professional, accomplished communication to a wide range of customers, including VIPs
* Ensure excellent customer service to all customers with a right first time approach .
The ideal candidate will have:
* Excellent communications skills with particular emphasis on phone and written correspondence.
* Fluent/proficient level of French in addition to English and enjoy working on a multinational team.
* Excellent PC skills and good working knowledge of all MS applications
* Previous working experience in a customer care environment
* The ability to work independently and in a structured way and are able to take decisions based on your own research findings.
* Experience of working to targets/deadlines
* Flexibility with regards to working hours, motivated and goal-driven and take on responsibility for your work.
* Excellent communication skills
You will be working 37.5 hours per week, Monday - Friday evenings between the hours of 13.00 - 21.00
The successful candidate will receive a great benefits including:
language bonus, performance-related bonus, eye care voucher, subsidised car parking, free tea, coffee and fruit
Interested? Apply now!
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