French Speaking Customer Service Advisor

Working in partnership with a global footwear leader and the largest everyday shoe retailer in the world, we are recruiting French speaking Customer Service Advisors. This is an exciting opportunity to support a multicultural team in providing excellent customer service.


Your responsibilities as a Customer Service Advisor:

* Handling all customer queries via a multi channel CRM system in a prompt and professional manner.
* Working with internal departments and distribution to resolve customer queries.
* Dealing with deliveries, returns and after sales queries.
* Ensuring personal Key Performance Indicators and Service Level Agreements are achieved.
* To comply with company Data Security and PCI regulations.


Your profile as a Customer Service Advisor:

* Excellent verbal/written communication skills in English and required language (French).
* Active listening skills/quick comprehension.
* Proven level of customer service: Ideally within a contact centre environment.
* Initiative and determination to see things through to completion.
* Experience of using CRM tools/software (desirable).
* Familiar with e-commerce and online purchasing.
* Regular user of the internet and social media.
* Computer literate with good knowledge and use of MS Office applications.
* Have a hands-on mentality while being able to flexibly adapt to changing priorities.
* Ability to describe complex circumstances.
* Build relationships with the customer whilst empathising with the customer's query.
* Good conflict resolution skills and independent decision making.
* Passionate about retail and customer service.
* A cheerful disposition and a team player.


Working hours:

* Monday - Friday 8am-4pm or 9am - 5pm
* Saturday 9am-4pm (required to work every other Saturday)
* 5 days per week (day off in week if working Saturday)