Skip to main content

This job has expired

SOE Image Creator/ Deskside Support Engineer IV

Employer
Undisclosed Company
Location
Guildford, Surrey
Salary
Up to £30000 per annum
Closing date
22 Feb 2019

View more

Sector
IT
Job Type
Permanent
Hours
Full-time

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue chip IT Company, is currently seeking a SOE (Standard Operating Environment) Image Creator/Deskside Support Engineer IV based on their customer site in Guildford. This is a Full-time, Permanent role, Monday to Friday, 9 - 17:30 to start ASAP. The role is paying £30,000 per annum

**** Please DO NOT apply if you do not have SC clearance****

Job Description for SOE:

  • Manage and monitor the Standard Operating Environment (SOE) implementations and activities for the delivery of a Desktop Managed Service.
  • Establish a standard, stable and robust operating system deployment and management environment.
  • Maintain the desktop SOE.
  • Integrate new hardware into the SOE.
  • Undertake problem diagnoses, correction and escalated support of SOE technologies across the organization.
  • Maintain standards and procedures and other documentation required to support the desktop environment.
  • Deploy both new and updated application software.
  • Work toward agreed-upon SLAs in order to resolve customer issues in a timely manner.
  • Responsible for the technologies below

Software Hardware

Active Directory Apple

G.C.A.R.S Dell

ServiceNow H P

SupportWorks Microsoft Surface pro

Symantec Altiris

MAC OS X (Sierra)

MAC OS X (High Sierra)

Windows 7

Windows 8/8.1

Windows 10

Job description for DSE IV:

  • Responsible for providing on-site desktop support for technical infrastructure for end users; advising and assisting users in solving problems related to software, hardware, networks and peripherals using available technology.
  • Analyses system needs, troubleshoots problems.
  • Provides user support, new hire system set ups and desktop/laptop software evaluations. Deployment of updates/roll-outs. 80% software support with some knowledge of desktop hardware, OS, servers, and data bases.
  • Provide quick response and maximum uptime of users.
  • Understands customer goals; identifies consequences of various solutions.
  • Develops project installation and escalation plans.
  • Train users according to technical, release and security standards.
  • Good communication skills, able to articulate technical solutions using basic explanations.
  • Should continuously utilize on site customer visits and contacts to identify and report new business opportunities (hardware and services) for the benefit of overall business growth.

Skills Level/ Requirements for role

  • Must have SC clearance
  • Wide range of skills across a number of platforms or highly specialised in one.
  • Minimum of 2 open systems demonstrating in-depth technical knowledge.
  • Writes operational procedures.
  • Provides formal training to junior engineers.
  • Should have professional accreditation or equivalent practical experience.
  • ITIL foundations.
  • Demonstrates management capabilities.
  • May lead small team (10) in day to day tasks management.

Technical responsibilities

  • Expert business level technical knowledge for onsite system level repair and support.
  • Complex firmware updates to a wide range of equipment.
  • Manage escalations.
  • Scope & plan upgrade/rollout projects.

Customer Contact

  • Participates in wider customer projects.
  • Presentation skills.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert