Bodyshop Customer Service Advisor

Salary: up to £24,000 per annum with an opportunity to earn bonuses on top of this

Full-time

Can you deliver the kind of outstanding service that sets the BMW brand apart?

BMW Group Retail

Working in BMW Group Retail feels different to other careers - in or outside the automotive world. There's the passion our team have for the Group's world-famous brands. The collective pride in the quality of our design, technology and engineering. The satisfaction that comes from making every customer interaction memorable. And a sense of excitement about the future and what it holds. This is where to follow a career with the most forward-looking brands in automotive.

Welcome to the future of automotive retail

Our market is changing and so too are our customers. We understand that every customer's relationship to their vehicle is personal, and that every customer need is different. So we provide service consulting that's genuinely tailored to the individual. Personalised care ensures satisfaction and builds loyalty - and you'll be making that happen.

We'll give you all the tools you need to make every customer experience memorable. And you'll have all the support and opportunities to make the most of your own future with us.

Your role

You will be the first point of contact to our customers ensuring a high level of satisfaction. From welcoming customers, you'll ensure their smooth journey, from agreeing service or understanding repair requirements to booking in work and presenting the completed job. Along the way, you'll organise test drives for our Technicians, liaise with our parts team, suggest additional products and services to the customer, and make sure all invoicing is shipshape. It's all about giving BMW customers peace of mind.

Your profile

You'll have experience in a customer centric role, preferably within the automotive industry.

You will be switched on and passionate about automotive, you'll be someone who can quickly get to grips with processes, BMW products and services.

We'll expect you to have a good general level of education. If you have the tenacity and commitment to realise your potential, we'll give you the training to go as far as you can.

Rewards

Whilst working for one of the most respected businesses you will also receive a competitive salary with an achievable uncapped bonus scheme and an attractive range of benefits including pension scheme, car purchase scheme available to you and your family. Access to bespoke training courses at the state of the art BMW training Academy where you will receive a globally recognised BMW accreditation and certification.