Swedish Speaking Account Protection Specialist
- Employer
- American Express
- Location
- Brighton, East Sussex
- Salary
- Up to £12.09 per hour
- Closing date
- 5 Mar 2019
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
Job Details
The core function of an Account Protection Specialist is to deliver superior customer experience by focusing in customer care principle, making it easy to do business with, recognising our customers and solving the customer's problems. It is equally important to drive profitable spend by making sound and fact based decision taking into consideration both credit and fraud risk assessments.
1) Handle incoming authorisations requests - resolved within the assigned empowerment limit guided by existing international authorisations policies and procedures
2) Ability to detect and minimise credit and fraud risk whilst enabling spend at the same time.
3) Service customer calls to perform charge verification's, taking the appropriate action if fraud is confirmed or negated
4) Uphold the highest level of integrity by adhering to compliance including, but not restricted; to law and regulations, privacy and data protection principles, anti-corruption, anti-money laundering, code of conduct and sanction rules
5) Handle customers (service establishments and card members) basic enquiries after business office hours, weekends & public holidays, unless an exception is granted on market basis
6) Update support messages and account status into the credit authorisation system for fraud and credit reasons.
7) Handle internal customer enquiries on authorisations related queries
Required skills:
1) A team player with excellent communication and analytical skills
2)High level of integrity
3) Must be willing to work on shifts (24 x 7)
4) Highly service orientated
5) Fluency in Finnish OR Swedish - written and verbal
6) Proficiency in English - written and verbal
7) Understanding of Risk Management an advantage
Company
From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.
For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.
With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.
American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.
- Location
-
Head Office
Amex House
Edward Street
Brighton
BN88 1AH
GB
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