French Speaking Customer Care Professional

Brighton, East Sussex
Up to £10.44 per hour
11 Feb 2019
04 Mar 2019
Manpower UK
Job Type


This role involves the processing of new credit card applications which customers submitted to American Express. It is divided into customer servicing and analyst role; supporting customers through the application process as well as processing and analysing the applications.

Responsibilities for the New Accounts role include:

· Working in a flexible work environment

· Responsibility for upholding the Data Protection and Privacy Act for our Customers

· Responsible for updating systems accurately and efficiently

· Delivering excellent customer service over the phone

· Processing administrative tasks for pending applications

· There may be the opportunity to expand your knowledge and also support different markets

Required skills:

· Fluent in English and French

· High degree of accuracy and ability to multitask effectively

· Proven ability to deliver a high productivity and quality work under minimum supervision

· Ability to listen and connect to customers during outbound call conversations

· Advanced computer / keyboarding skills - Microsoft Office suite knowledge an advantage

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