We are looking for someone with Workshop Control experience and a strong understanding of automotive aftersales, preferably with previous experience as a Vehicle Technician.
The successful candidate will supervise the workshop and a team of Technicians, you will be responsible for allocating workload within the workshop to maximise efficiency, ensuring processes are followed and customer service is kept to a high standard.
You will act as the crucial link between the service department and the workshop floor to ensure smooth daily running of the workshop, in line with productivity and revenue targets.
In addition to providing technical support to your team, you will also carry out quality checks on vehicles to ensure workshop output is at a high quality to manufacture standards.
As Workshop Controller you will lead and motivate the workshop team, allocating workload based on Technicians skill and expertise. You will also play a customer facing role, dealing with any issues or complaints from customers and liaising with the service department on progress and expectations on customer vehicles.
What we are looking for:
- Motor trade experience ideally from a technical role and experience in Workshop Control
- You will have experience in people management with a strong understanding of advanced vehicle systems.
- Experience supervising and allocating Technicians workload is essential, preferably as a Workshop Controller within a franchise dealership.
- Excellent communication and customer service skills
Driving License is essential
Attractive salary package is on offer, an excellent opportunity to develop your career within Aftersales.