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School Support Assistant

Employer
University of Leeds
Location
Leeds, West Yorkshire
Salary
£12.45 - £14.45 per hour
Closing date
27 Feb 2019

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Job Details

The Uniiversity of Leeds are working for 2 full time Support Officers to join them on a 6 week placement.

Main duties include:

  • Monitoring and supporting data entry in preparation for a major database system launch
  • Liaising with key stakeholders to improve key data entry entry
  • Preparing analysis and reports of data entry required for monitoring purposes and to support key meetings.
  • Supporting the mass email distribution (6000+) to study teams for current NIHR CRN portfolio studies to inform them of next steps ahead of the database system launch. Dealing with subsequent bounce-backs, out of office messages, queries and fielding requests for further help and advice.
  • General finishing and formatting of newly-created and revised Standard Operating Procedures.
  • Improving data quality and query resolution ahead of the major database system launch.

As a Support Officer you will have:

  • Good general education (with GCSE English Language or equivalent at Grade C or above);
  • Excellent IT and written skills
  • Experience of providing an excellent customer focused approach to communication and handling of queries;
  • Proven confident and effective communication and interpersonal skills, with the ability to interact with a wide range of professionals and develop good working relationships at all levels of seniority;
  • Proven experience of solving problems professionally and in line with agreed standard operating procedures;
  • Experience of working with database systems;
  • High level of reliability, accuracy and attention to detail and management of data;
  • Effective interpersonal, organisational and communication skills;
  • Evidence of an ability and willingness to work as an individual, and as part of a team;
  • Evidence of an ability to work without direct supervision and use own initiative;
  • Evidence of an ability to show flexibility, adaptability and cope with demanding situations, whilst working efficiently and effectively under pressure;
  • Evidence of an ability to prioritise and meet deadlines;
  • Ability to manage confidential information in an appropriate manner;
  • An ability to develop and maintain good working relationships with staff at all levels; within the Network and external stakeholders;
  • An interest in information and data management systems and a willingness to learn new skills as required.

Company

More than 7,500 people work at the University of Leeds. They’re one of the top 100 universities in the world, and were even named ‘University of the Year 2017’ in The Times and The Sunday Times Good University Guide.

Established in 1904, the University of Leeds has a strong tradition of academic excellence, which is reflected in first-class student education and world-leading research. Join the team, and there are plenty of on-campus facilities that you can make use of - including a £12 million on-campus fitness centre complete with a pool, climbing wall and sports hall; a supermarket, cafes and bars; and one of the UK’s largest and most renowned libraries.

Take a look at the roles we’re currently recruiting for below.

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