Installation Planner
- Employer
- Undisclosed Company
- Location
- Tadcaster, North Yorkshire
- Salary
- £20000 - £21000 per annum + Bones, Pension, Healthcare
- Closing date
- 6 Mar 2019
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Permanent
- Hours
- Full-time
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Job Description - Installation Planner
Full Time
Permanent
TADCASTER, NORTH YORKSHIRE
£20,720.16 p.a.
Inclusive of pensionable salary, and an expected £2,978 p.a. discretionary incentive paid quarterly (subject to Company performance against targets).
Benefits include: Pension, Occupational Sick Pay, Health Care, Life Assurance
Hours of Work: 35 hours per week covering from 9am to 5pm
Key Purposes
- Ensure technician installation capacity is fully utilised within a defined geographical area (ie FTM or Installation Team).
- Process work within the agreed service level agreements, ie phone the customer and plan or update with retry booking date on the system (Eagle).
- Ensure the work is planned with the decision maker and the correct questions are asked, ie description of work etc.
- Keep brand owner sales informed on a job by job basis of any contact issues/stock to sell etc. (via phone call if cannot plan the work in).
- Update regional tracker with accurate value of the installation taking place.
- Remove any cancelled/rearranged jobs from the regional trackers.
- Apply for date extensions where appropriate and there is justification.
- Liaise with technicians, field team managers and Service Providers as needed.
- Highlight any potential resource capacity issues to the CSC Team Manager
- Assist with audit of work and census of equipment in Customer Outlets.
Key Measurables
- Daily work load report which identifies unplanned/retry booking dates.
- Target v's planned value on regional trackers.
- Date extensions requested.
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