Installation Coordinator

Job Role - Installation Coordiator

Full Time

Permanent

TADCASTER, NORTH YORKSHIRE

£20,720.16 p.a.

Inclusive of pensionable salary, and an expected £2,978 p.a. discretionary incentive paid quarterly (subject to Company performance against targets).

Benefits include: Pension, Occupational Sick Pay, Health Care, Life Assurance,

and Child Care vouchers

Hours of Work: 35 hours per week covering from 9am to 5pm

KEY RESPONSIBILTIES AND DUTIES

• Receive installation requests/queries via phone, email or website including bar plans.
• Check and understand relevant Brand Owner Installation Criteria to determine whether the install activity is approved or requires approval/reject as needed.
• Raise survey/install on the system (Eagle) and take through relevant approval sections.
• Deal with and action on the system, survey and install follow up visits from technicians, Service Providers and Field Managers.
• Deal with and action cases at 'awaiting brand owner' status.
• Communicate with sales for queries, updates as needed.
• Liaise with technicians, service providers, planners and managers as needed.
• Complete customer satisfaction calls as appropriate.

• Quality checks completed.
• Review of CMS phone statistics
• State of play/work plans.