Tyre Fitter Manager
- Employer
- Undisclosed Company
- Location
- Milton Keynes, Buckinghamshire
- Salary
- £31000 - £31452 per annum
- Closing date
- 28 Feb 2019
View more
- Sector
- Automotive
- Job Type
- Permanent
- Hours
- Full-time
Zone Tyre Fitter Manager needed ASAP in the Milton Keynes area.
Position: Zone Tyre Fitter Manager
Salary: £31,452 per annum
Hours: 47.5 hours per week, Monday - Friday 8:00am - 17:30pm, Saturday 8:00am - 13:00pm
Location: Milton Keynes
My client requires Zone Tyre Fitter Manager based in Milton Keynes that is able to lead and manage a team of Technicians and Chargehands who are involved in the maintenance of tyres to commercial vehicle fleets within a dedicated geographic area (zone).
You will consistently ensure that a high level of customer service to both internal and external customers is achieved, often within a critical timeframe, ensuring compliance with customer service level agreements and internal procedures.
You will work with the Regional Manager to achieve the agreed performance measures and objectives in order to maximise commercial opportunities and therefore, ensuring sustained profitability.
There will be a requirement for you to carry out fitting duties.
KEY RESPONSIBILITIES:
- Proactively lead, advise, coach and motivate the team, ensuring maximum performance is
- achieved
- Understand and deliver your agreed profit and loss (P&L) targets in order to achieve sustained
- profitability
- Drive performance to continually improve against key performance indicators (KPIs)
- Ensure adherence to agreed service level agreements (SLAs)
- Allocate work to the team
- Manage and control stock, ensuring accuracy and that the correct stock levels are maintained.
- Manage the fleet planner
- Ensure resources are managed efficiently
- Ensure Job Sheets are completed to a satisfactory standard
- Carry out fitting duties as required
- Ensure full compliance to Company policies and procedures
- Communicate and implement the Company Health and Safety Strategy and ensure compliance
- in your team
- Help support and train new members of the team
- Working closely with the Field Operations Trainers, ensure that staff are trained and developed
- to a competent level
- Undertake 121s with each member of the team; ensuring appropriate PDPs are in place
- Provide feedback to each member of the team
- Adapt approach depending on customer situation
- Work flexibly to support business
- Create a close working relationship with key stakeholders
- Strive to maximise internal and external customer satisfaction
EXPERIENCE REQUIRED:
- fitting commercial tyres
- supervising or managing a team of people
- working in a fast paced commercial or customer focused business
- managing customer expectations and demands to provide outstanding customer service
- working under pressure often to tight deadlines
- working to defined key performance indicators
Desirable:
- Licence to Fit/City and Guilds trained
- REACT Card Holder
PERSON SPECIFICATION:
- Ability to manage and motivate
- Use initiative to make informed decisions
- Ability to challenge behaviours and act as a role model for others
- Ambitious and target driven
- Problem solving - recognition, assessment, ownership and solution delivery
- Willing to take ownership and responsibility for customer requirements
- Outstanding communication skills
- Calm under pressure and flexible in approach
- Strong organisational skills and ability to prioritise
- Being a team player
- A good working knowledge of using Microsoft Word, Excel and PowerPoint and in house
- systems would be an advantage
- A full valid UK driving licence is essential
If you are interested in the position, please apply or contact Keisha on 01895 205 493
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