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Administration Assistant

Employer
Undisclosed Company
Location
Edinburgh
Salary
Up to £15500 per annum
Closing date
1 Mar 2019

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Sector
Administration and Business Support
Job Type
Permanent
Hours
Full-time
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Manpower UK are currently recruiting on behalf of our client who operate in Risk Management based in Edinburgh.

Job Description:


  • Validates accuracy of information / data contained in paper or digital communications and new claims.


  • Undertakes data input / intake of new claims notifications.


  • Carries out initial recovery duties on ULR cases.


  • Assigns new claims expeditiously.


  • Codifies incoming paper and digital communications initiated from a variety of media e.g. email, fax, post.


  • Allocates paper and digital communications to correct records.


  • Creates and dispatches outgoing paper and digital communications expeditiously.


  • Receives incoming telephone calls and deals with enquiries promptly.


  • Makes outgoing telephone calls in association with claims needs.


  • Validates Client reports.


  • Produces repair estimates for recovery purposes.


  • Copies &/or files CCTV and claim files.


  • Maintains archiving of settled paper files.


  • Maintains a clear and organised work environment.


  • Performs tasks, duties and responsibilities autonomously.


  • Undertakes any other tasks, duties or responsibilities as instructed.

    • Education/Experience requirement:

    • A grounded understanding of IT systems MS Office

    • A good standard of education in both numeracy and literacy

    Key Competencies:

    ACHIEVING EXCELLENCE - Striving to be the best; continually delivering, measuring, and improving excellence for customers and stakeholders

    • Shows a positive, can-do attitude
    • Takes personal responsibility for own objectives i.e. sets priorities, schedules work, monitors progress and rearranges / reschedules as required.
    • Gives priority to customer service
    • Checks quality and accuracy of own work
    • Recognises and adheres to guidelines and procedures
    • Uses initiative to act on opportunities
    • Anticipates problems and takes preventative action

    INSPIRING - Building confidence; directing, guiding and inspiring others to achieve success for the business

    • Is clear about own position on issues
    • Takes ownership of problems
    • Remains self-motivated even when things are not going well

    COMMUNICATING - Communicating clearly and concisely, tailoring content and style and promoting free-flowing communication

    • Is clear and concise
    • Uses standard formats to present information and ideas
    • Employs logical order and structure
    • To recognise and communicate issues to the appropriate manager

    UNDERSTANDING ISSUES - Using current information as the basis for thinking about issues and problems; employing a range of techniques to deepen understanding

    • Breaks down problems into component parts/symptoms
    • Links information to make sense of a problem, issue or situation

    DEVELOPING PEOPLE - Developing ourselves; providing feedback, coaching and development opportunities for others and sharing learning

    • Keeps personal development plan up to date
    • Reviews own skills and level of performance against the needs of the role and objectives
    • Seeks out opportunities to learn new skills that will enhance capability
    • Keeps professional knowledge up to date
    • Takes responsibility for coaching people to drive performance improvement

    COMMERCIAL CONSCIOUSNESS - Understanding the needs of business, commercial awareness in all aspects of day to day tasks

    • Looks at the bigger picture
    • Knows how to identify when something is not fruitful
    • Is cost aware

    Interested? Please apply with your CV in the first instance.

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