L3 Deskside Support - Carrigtwohill

A fortune 500 Med-tech company located in East Cork is looking for a Deskside Support Engineer to provide up to level 3 support for all desktop HW, OS, antivirus and application SW and to for build strong relationships with the Global IS teams with a specific focus on the IS Infrastructure & Shared Services teams.

Your job will be:
*Manage the day to day support for end users using the Service Now tool & provide feedback and knowledge solutions to the Service Desk on common issues.
*Assist in the implementation of corporate IS standards for Hardware & Software, at a local level.
*Install, maintain and troubleshoot PC's, printers and peripherals ensuring standard image is loaded and ensure anti virus is loaded on all desktops and servers and patch levels are up to date on all systems.
*Documentation of IS processes and procedures, as required.
*Adhere to IS Processes & Procedure including Global Change Control process.
*Responsible for liaising with Manufacturing on desk side systems to ensure IS standards are maintained on these systems.
*Provide support to solutions on the Shop Floor that are supported by IS.
*Ensure the data centers are maintained to the Global IS Standard.
*Manage vendor relationships and ensure reporting is in place to manage SLA's.
*Work on approved Global IS Projects, or other requests as defined by IS Leadership.

To be a good fit you need:
*3+ years of experience with deskside support
*Experience supporting Windows 7 & 10
*Experience supporting MS Office 365
*Strong HW troubleshooting experience
*Experience with iPhones, iPads
*Ability to work effectively in a matrix organization structure with significant emphasis on collaboration and persuasion, rather than relying entirely on command and control.
*Strong client facing skills
*Experience from a manufacturing environment preferred

You can expect a salary between €32,000 - €36,000 and FTC until the end of this year.