Call Centre Staff

4 days left

Recruiter
Undisclosed Company
Location
Oxfordshire, Bicester
Salary
Negotiable
Posted
15 Mar 2019
Closes
29 Mar 2019
Ref
OX2306
Contact
Manpower UK
Job Type
Permanent
Hours
Full-time

Manpower is currently recruiting for a number of 999 Call Handlers to work within the contact centre in Bicester, Oxfordshire. This is on behalf of our client which is a public service provider in Bicester. You will be joining a fast-paced team in a public-focused contact centre environment, answering and processing emergency health care calls direct from the public, supported by on-hand nurses to assess caller's health care needs and ensure they receive the right service or advice as quickly as possible. Work closely with health care professionals to assist with other required duties to provide the best possible standard of care to all patients. You will be required to map read, whilst taking down and following detailed instructions using an in-house database system. On offer is 4 weeks of training and a further 8 week support programme. You must be available to attend training from 8.30am - 4.30pm or 5.00pm - 1.00am Monday - Friday for the initial 4 weeks. Once you've completed your training you will also receive a 25% pay increase for shifts worked from 7pm - 7am and weekends. You will be provided with a new rota every 4 weeks which will include days, nights and weekends between 8/10/ and 12 hour shifts. The successful candidates are required to have an excellent telephone manner as you will be required to communicate with callers in an empathetic and confidential way, plus good data-entry skills and attention to detail, to ensure that information is entered into the system accurately. Requirements: Customer service experience (possibly gained in a retail or public sector environment) would be beneficial, but is not essential. Grade C (or above) in Maths and English at GCSE or equivalent qualification is required. If you are interested in applying for this role please send an up-to-date CV .

Apply for Call Centre Staff

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from manpower.co.uk by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.


When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on manpower.co.uk you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

Similar jobs