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Order to Cash (SAP)

Employer
Unilever
Location
Surrey, Leatherhead
Salary
£27200 - £28500 per annum + bonus & holidays
Closing date
26 Apr 2019

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Sector
Purchasing
Job Type
Temporary
Hours
Full-time

Job Details

An exciting opportunity has arisen to join a world leading global organisation, our client Leading Global FMCG company with Brands such as Dove, Knorr, Persil & Magnum are currently looking for an Order to Cash (SAP) based at their prestigious facility in Leatherhead. This is a full-time temporary role for a period of 6 Months, working a 36.25 hour week. This role is paying between £27,200 and £28,500 per annum, pro rata, depending on experience.

BACKGROUND/GENERAL PURPOSE OF POSITION:

The core purpose of the Customer Facing Order to Deliver Specialist role is to manage the service our client delivers to key customers, ensuring that every time their customer(s) deals with them, it is a positive experience and the perception of our client is held by their key customers therefore continually improves. The Customer Facing Order to Deliver Specialist is the voice of the customer at an operational level and needs to hold others accountable for maintaining excellent service standards at all times. Customer Facing Order to Delivery Specialists will be aligned to a specific customer or customers - this job description outlines the key accountabilities of every Customer Facing Order to Deliver Specialist within the team.

KEY DELIVERABLES/ACCOUNTABILITIES:

Customer communications

- Ensure prompt and professional feedback to all ad-hoc customer queries, working with internal stakeholders to source information as required

- Tailoring order shortage communications to meet / exceed customers' expected level of communication

- Working with Customer Development, Customer Replenishment Specialists, Customer Availability Specialists, and Stock Management to ensure external messages are simple, clear, and consistent
- Handling customer trade terms compliance issues at an operational level with their customer(s)
- Checking and confirming to customers that orders for new products have been processed successfully.

Customer Order Scheduling
- Working with Customer Account Team, Stock Control and the Katowice Operations Centre to proactively schedule customer orders, maximising Customer Service and avoiding stock / logistics / credit constraints.

Customer relationship building
- Alongside effective communications the Customer Facing Order to Deliver Specialist is responsible for building rapport with their customer contacts and strengthening the operational relationships with their customer.

Continuous improvement lead for their customer(s)
- Resolving ongoing issues (e.g. order receipt times, booking slot issues etc.)
- Analyse data and identify trends in delivery issues, creating action plans and where appropriate work with their customer(s) to reduce the number of incoming claims and improve invoice accuracy
- Ensuring master data within the system (e.g. ship to codes) is always up to date and cleaned to ensure internal processes do deliver accurate service to their customer(s)
- Owning a customer fact book / reference guide that holds all relevant information to enable our client to meet/exceed their customer(s) expectations
- Implementing supply chain initiatives with key contacts at the customer (e.g. setup of new delivery point, lead-time reduction, weekend ordering etc.)
- Where appropriate the Customer Facing Order to Deliver Specialist may support their wider account team through specific ad-hoc reporting (e.g. range review reporting).

KEY SKILLS REQUIRED

Outstanding customer service mindset, going the "extra mile" to ensure our customers always have a positive experience when dealing with the company
Excellent communication skills to build relationships with key external contacts and influence internal stakeholders

KEY EXPERIENCE & QUALIFICATIONS REQUIRED

- Firm foundation in Maths and English (GCSE Grade C or above).

- SAP experience essential
- Completed some form of further education (A-level or equivalent)
- Experience of working in a business to business customer facing role
- Experience in Supply Chain or FMCG preferred but not essential

Company

A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity. So whether you’re looking for an internship, apprenticeship, graduate opportunities, or a job opening to progress your professional career, at Unilever you can shape your own path as you work with the brands and people that drive our sustainable business growth.

Company info
Mini-site
Unilever
Location
Manpower UK Ltd
C/O Unilever HPC
Port Sunlight
Wirral
CH62 4ZD
United Kingdom

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