Customer Experience Leader
- Employer
- Sky
- Location
- Sheffield, South Yorkshire
- Salary
- £22000 - £24000 per annum + competitive
- Closing date
- 3 May 2019
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Permanent
- Hours
- Full-time
Job Details
Customer Experience Leader - Contact Centre
Sheffield, S1
£22,000 - £24,000 basic per annum (dependant on experience) plus bonus and an excellent range of benefits
37.5 hours per week: Flexible across Monday - Sunday, 5 out of 7 days between the hours of 07:00am and 23:00pm
We're Europe's biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Join us as a Customer Experience Leader in our contact centre and you'll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expect industry-leading benefits. Plus, experiences you'll only find at Sky.What you'll do
Engage, motivate and inspire your team to give their best. Provide guidance and support whenever needed. Help your team to have the best conversations with customers. Put the customer service at the heart of everything you do. And instill that into your team. Take pride in seeing them flourish.How you'll do it
Demonstrate a proven ability to motivate, empower, coach and develop people. Track record of leading large teams in a contact centre environment or similar. Enjoy a sense of ownership. Be comfortable in working to and delivering on your own KPI's.The perks
You'll get free Sky Q, phone and broadband. You'll also enjoy 30 days' annual leave (and three bank holidays), private health and dental care, and a range of high street discounts. Expect on-the-job training and support, and opportunities to progress - including an afternoon off every month to focus on your development.So, what are you waiting for? Apply now for a chance to craft your own career path and be brilliant as part of a bright, talented team.It's our people that make Sky Europe's leading entertainment company. That's why we work hard to be an inclusive employer, so everyone at Sky can be their best.Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions, we might withdraw the offer.A job you love to talk aboutCompany
From thrilling sporting spectacles to T-Rex sized blockbuster films − we connect people to cutting-edge technology services.
With over 22 million customers across five countries, we’re Europe’s leading entertainment and communications business. We’ve come a long way since starting out as a satellite broadcaster in 1989 and we’re not stopping there.
Whether you’re helping a customer who has a question about their account, telling them all about our latest innovations, or installing a new Sky Q box in their home – you’ll bring people together with great entertainment. You’ll always deliver a service that leaves a smile, and you’ll make sure everyone you speak to feels like our number one priority.
With extensive training and development opportunities, you’ll be an expert on all things Sky in no time at all. We’ll also give you a free Sky Q package, an excellent pension scheme, private health care and a share save scheme, plus a range of other benefits, too.
Take a look at our current job opportunities across the UK. We’d love to hear from you
- Location
-
New Horizons Court
Osterley
Middlesex
TW8 9EX
GB
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