Deskside Support Engineer III
An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue chip IT Company, is currently seeking a Deskside Support Engineer III based on their customer site in London. This is a Full-time, Fixed Term Contract role for 12 months, Monday to Friday, 9 - 17:30 to start January 2019. The role is paying £29,900 + allowances of £1,966 per annum
**** Please DO NOT apply if you do not have Clearance****
Job Description: Responsible for providing on-site desktop support for technical infrastructure for end users; advising and assisting users in solving problems related to software, hardware, networks and peripherals using available technology.
- Analyses system needs, troubleshoots problems.
- Provides user support, new hire system set ups and desktop/laptop software evaluations. Deployment of updates/roll-outs. 80% software support with some knowledge of desktop hardware, OS, servers, and data bases.
- Provide quick response and maximum uptime of users.
- Understands customer goals; identifies consequences of various solutions.
- Develops project installation and escalation plans.
- Train users according to technical, release and security standards.
- Good communication skills, able to articulate technical solutions using basic explanations.
- Should continuously utilize on site customer visits and contacts to identify and report new business opportunities (hardware and services) for the benefit of overall business growth.
Skills Level/ Requirements for role
**Must have Clearance**
- Strong background in customer relationship building as this is a VIP site
- Three skill sets
- Specialised knowledge in one area: financial packages/bespoke, server admin, networking, telephony, peripheral software.
- Able to orchestrate upgrade/ rollout project.
- Manages own overall activities.
- May seek advice in order to make decisions on complex business issues.
- Mentor more junior engineers. May act as team lead or project leader
Technical responsibilities
- Completes a wide variety of internal and customer facing tasks.
- Configure client OS.
Customer Contact
- Customer project owners.
- Works on projecting the right image.
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